Frequently Asked Questions
Everything you need to know about our comfort-first mission.
What is the Happiness Guarantee?
We stand by our products 100%. If your socks don't fit, your shirt develops a hole, or a puppy chews your slippers, our Customer Happiness Team will send you a replacement—no questions asked.
How does the 'One Purchased, One Donated' model work?
For every item you purchase, we donate an item of specially designed clothing to someone experiencing homelessness. To date, we have donated over 100 million items to our nationwide network of giving partners.
What are your shipping rates and delivery times?
Standard shipping is free on orders over $50 within the US. Orders typically process within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
How should I care for my Bombas products?
To keep your items in peak condition, we recommend machine washing cold with like colors and tumble drying on low. Avoid using bleach or ironing to preserve the integrity of the specialized yarns.
Can I return or exchange an item if it doesn't fit?
Absolutely. We offer free returns and exchanges within 90 days of purchase. Simply visit our online returns portal to print a prepaid shipping label and get your preferred size or a full refund.
What makes Bombas socks different from regular socks?
Our socks are engineered for comfort with features like our Honeycomb Arch Support System, a seamless toe, stay-up technology, and strategic cushioning in the footbed.